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Terms & Conditions

These Terms & Conditions must be agreed to before buying any of the Santosa products found on this website.

Santosa Yoga & Meditation
21 Albert Street
EH75LH Edinburgh
United Kingdom
+44 131 555 6255

Product Pricing and Description

All Santosa’s products are handmade and therefore each item is unique and variations between products occur. Availability of each product is limited. Each product is sold subject to its Product Description. Santosa takes all reasonable care to ensure that the product details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto our system. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment an order is placed

Santosa can keep you informed by using the ‘email us’ button to advise you when temporarily out of stock items are back in stock and available for purchase

Payment can be made by credit card and will be processed through our nominated handling company WORLDPAY which provides secure online payment and ‘instant online ordering’. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of goods ordered.

Product Availability Disclaimer

Santosa has very limited stock for some items and whilst our stock levels are updated every 24 hours, a product may sell out during the time you have placed your order and while we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.

Santosa aims to process all orders within 3 working days of receipt and to despatch by post 1st class (UK) with a Signature on Delivery. There are occasionally times when this may not be possible and we will contact you on receipt of your order to advise you if this should be the case.

All UK orders are sent via Royal Mail, First Class post and require to be signed for on delivery.

Santosa Free Shipping Offer:

  • Free UK Shipping for all orders over £25
  • Free European Shipping for all orders over €30
  • USA and Canada Shipping Rate of $10 for all orders over $45
Destination Delivery Time Cost
UK
Royal Mail Signed For 1st Class
2 – 4 working days £4
Europe
Royal Mail Airmail
4 – 6 working days €6
International including USA and Canada
Royal Mail Airmail
6 – 8 working days $10

The above Delivery Cost is charged if your order does not qualify for our Free Shipping offer. We aim to process all orders within 3 working days of receipt. There are occasionally times when this may not be possible and we will contact you on receipt of your order to advise you if this is the case.

International Shipping

Please note, all orders are shipped from the UK. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Returns

We guarantee to refund any item purchased on Santosa.co.uk that you are not completely happy with when you return it to us, in its original packaging and in a saleable condition within 14 days of receipt. All purchases can only be returned by post and you are responsible for the cost of returning the item. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment.

7 Day Cooling-off Policy

Under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. You are responsible for paying the cost of returning the goods to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

Copyright and Content Rights

The copyright and all other rights in the material on this web site are owned by Santosa or are included with the permission of the owner of the rights. As a visitor to this web site you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without the prior written consent of Santosa. You may not include a link to our web site or display the contents of our web site surrounded or framed or otherwise surrounded by material not originating from us without our prior written consent.

Santosa Yoga & Meditation products
Hand crafted in the beautiful Himalayan country of Nepal.
Supporting the Artisans of Nepal and Tibet.
Fairly Traded : Ethically Sourced.

Contact Us

  • santosa.janis
  • +44 131 555 6255

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